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76
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77
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83
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349
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| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Legal Vacancy 1321 |
| Post:Help Desk Support Specialist |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
London
|
| The announcement text: |
User support and customer service on company supported computer applications and platforms in residential real estate environment. Troubleshoot problems and advise on the appropriate action. Flexible Schedule - Weekends Necessary.
Main Job Tasks and Responsibilities
* respond to requests for technical assistance in person, via phone, electronically
* diagnose and resolve technical hardware and software issues
* research questions using available information resources
* advise user on appropriate action
* follow standard help desk procedures
* log all help desk interactions
* administer help desk software
* redirect problems to appropriate resource
* identify and escalate situations requiring urgent attention
* track and route problems and requests and document resolutions
* prepare activity reports
* stay current with system information, changes and updates
Job Requirements
Education and Experience
* working knowledge of fundamental operations of relevant software, hardware and other equipment
* knowledge of relevant call tracking applications
* knowledge and experience of customer service practices
* related experience and training
Key Competencies
* oral and written communication skills
* learning skills
* customer service orientation
* problem analysis
* problem-solving
* adaptability
* planning and organizing
* attention to detail
* stress tolerance
Location: Rye, NY/Fairfield County
Compensation: Commensurate With Experience
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
|
| Contact information |
| Employer: |
GlobalLogic Ukraine
|
| Email: |
jobs@xusom.com
|
| Phone: |
8 (044) 492 9693
|
|
| |
Publication date: 2009-11-27 23:11:57
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